Refund policy

We want you to love what you buy! If for any reason you're not satisfied with your purchase, you may return it within 15 days from the date of delivery, subject to the conditions below.

1. Return Eligibility

We accept returns for the following situations:

  • Item was defective

  • Wrong item was delivered

  • Item was damaged during delivery

  • Item(s) were missing from your order

  • You're simply not satisfied with your purchase (subject to Non-Returnable Items below)

To be eligible, items must be unused, in original condition, and returned with:

  • Original tags and packaging

  • Invoice

  • Courier receipt

Return shipping costs are to be borne by the customer, except where the return is due to our error (defective, wrong, or damaged item) — in which case we bear the cost.

We encourage you to review product listings carefully before ordering. If the wrong item was ordered by mistake (not a fulfillment error on our part), it is not eligible for exchange or refund.

*All Sales during BOGO Offers are Final Sale and are not eligible for Exchange, Return, or Replacement.

2. Non-Returnable Items

To ensure hygiene and safety, we do not accept returns for:

  • Pet Food & Treats

  • Pet Clothing & Accessories

  • Pet Beds

  • Supplements & Medicines

3. 100% Money Back Guarantee

We're confident your pet will love our trial packs. If they don't, we'll give you a full money-back guarantee, no questions asked.

  • Applicable only on:

    • Nibblr Balance Bowl for Dogs (7 x 100gm) | Assorted Balance Bowl | Free Broth

    • Nibblr Purr Gravies, Broths and a Toy Trial Combo Meal Box for Cats (Assorted Pack of 7)

  • Reach out to us with a photo or video showing your pet's reaction, and our team will assist you.

  • Unlike standard returns (which are issued as credit notes), approved refunds under this guarantee are credited back to your original payment method or bank account.

  • Limited to one redemption per customer.

Note: Trial packs must be purchased directly from nootie.in to be eligible for this guarantee.

4. Refunds

Once we receive the returned product and it passes our quality inspection, we process your refund as a credit note (valid for future orders) within 7–10 business days of inspection.

  • GST: If a paid order is returned or cancelled, the GST amount is refunded.

  • Shipping charges: Non-refundable on customer-initiated returns; refunded in full if the order is cancelled before shipping.

  • Please note: cash refunds or bank credits are not issued — all approved refunds are credited as store credit.

5. Damaged, Defective, or Incorrect Products

We take great care in packaging your orders. In the rare case your product arrives damaged, defective, or incorrect:

  • Contact us within 24 hours of delivery.

  • Share clear images of the item and packaging within 3 days of delivery.

  • Based on availability, we will offer a replacement or issue a credit note — shipping costs on us.

Note: Refunds are not applicable if the product was delivered in good condition but got damaged later.

If a package is returned to us because of a courier/delivery partner issue, we cover the shipping cost of sending a replacement. If it's returned due to incorrect address or contact details provided at checkout, the customer bears the cost of both the return and the re-shipment.

6. Order Cancellations

  • Orders can be cancelled within 24 hours of placement, only if they haven't been shipped.

  • Once dispatched, cancellations cannot be accepted — however, you may still initiate a return if eligible under the policy above.

  • Cancellations before shipping are refunded in full, including GST and shipping charges.

📞 Contact Us

Pet Point India Pvt Ltd G-8 DSIDC, Peera Garhi, Industrial Area, New Delhi, Delhi - 110041 

Phone: +91 63900 00148

Email: wecare@nootie.in